We have assembled a list of answers to our customers' most frequently asked questions. If you cannot find what you're looking for then you can send us an enquiry on the Contact page. Please be sure to thoroughly check our FAQs first before you send any enquiries.

General/Ordering Questions

Where can I get discount codes for The Vape Ninja?

Subscribe to our newsletter to receive exclusive deals. Be sure to also follow us on Twitter and Facebook as this is where we are likely to post content about promotions and other deals.

How long will my order take to arrive?

This depends on the shipping option you have chosen, see our Ordering/Shipping Info page for more detailed information.

I have not received my parcel, what can I do?

In the unlikely event that you have not received your parcel, we kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.

What payment methods do you accept?

You can pay by debit or credit card. Cards accepted are Visa, Mastercard, Maestro, Diners or Amex.

Vaping Questions

What is an electronic cigarette/vape?

Electronic cigarettes (e-cigarettes) are battery-powered devices which heat up a liquid, producing a vapour which you inhale. Unlike tobacco cigarettes, e-cigs do not contain cancer-causing tobacco or involve combustion. So there is no smoke, tar or carbon monoxide. For this reason, many people use them to help them quit smoking.

Is vaping safe?

Vape devices do not contain tobacco - the biggest cause of preventable death worldwide. Therefore it is almost certain that vaping is far safer than smoking. While some vaping products contain nicotine, which is addictive, it is not responsible for the major health risks related to smoking.

There are some concerns around the long-term safety of vaping due to lack of long-term studies but the evidence so far points to vaping and e-cigarettes being a far less dangerous alternative to smoking. Research carried out by Public Health England, a UK governing body, suggested that vaping was 95% less harmful than smoking.

How old do you have to be to buy a vape product?

It is illegal for vaping products to be sold to or used by anyone under the age of 18.

Does the UK smoking ban affect vaping? Can I vape indoors?

As there is no smoke produced by e-cigarettes, they are not affected by the UK smoking ban. However, some building owners may have their own policies on whether vaping is permitted on their grounds.

Is passive smoking still an issue with vaping?

While it is true that passive smoking kills, there is no evidence to suggest that second-hand e-cig vapour is dangerous to others.

Will vaping help me quit smoking tobacco?

It is becoming more and more evident that e-cigarettes can help people cut down or stop smoking.

While there are no guarantees it will work for you, e-cigs have helped many people quit smoking. With the research suggesting that e-cigs are 95% safer than tobacco cigarettes, along with the huge range of products available to customise your vaping experience, people have found vaping to be a great alternative to smoking. Millions of people, in the UK alone, have switched to vaping, and the numbers continue to rise.

If you vape and still crave cigarettes then it could be that the nicotine percentage in the e-liquid you are using is too low for you. So perhaps try to use a liquid with a higher dose.

Is vaping cheaper than smoking?

Many people save hundreds over the course of a year after switching to vaping. Everyone uses their e-cigs and vapes differently, and across a wide range of devices and e-liquids, so prices can vary. Users will need to replace their atomizer from time to time and purchase e-liquid but most people have found that vaping works out cheaper over time.

What is pass-through charging?

Pass-through charging is the ability to use your vape device while it is charging.

What are the different vape products?

There is a huge range of vaping devices available. Vape mods give you more options and allow you to customise your vaping experience.

Vaping devices can have large refillable tanks, better atomizers, and larger batteries. Many have options to adjust the airflow, temperature, power output, and wattage. There are also a lot more flavours and nicotine strengths available.

What is a mod?

Mods are larger devices than e-cigs and are known to produce higher amounts of vapour. This kind of device takes its cue from a regular vape pen, but is enhanced (or modified, hence the name "mod") to have certain advanced features such as power output and wattage controls.

What is an atomizer?

An atomizer head contains the heating element (coil) that vapourises your e-liquid.

How do I know when to replace my atomizer head?

Common signs that you might need to change your atomizer head include:

  • Experiencing a "burnt" taste in your mouth
  • Leaky e-cigs
  • Hearing gurgling sounds
  • Less vapour being produced

Which tank should I choose?

People may opt for a larger tank so it only needs filling once a day. Some people prefer their tank to have a smaller form factor so they have a more streamlined device which is easy to carry around with them. Some people want to build their own coils while others just insert a new atomizer head when necessary.

These are some of the things you might want to consider when choosing a tank but ultimately it is down to individual preference.

Will my tank work on every e-cig/vape?

Most tanks are cross-compatible and use a universal connection. If this differs then it will be stated in the description of the product.

What strength e-liquid should I use?

Each person is different but a good guideline is if you are used to smoking a pack of 20 a day then you should start at somewhere around 18mg/ml (1.8%), but generally it comes down to personal preference and it is best to just try a variety and see which suits your needs.

Can I mix different e-liquids?

Yes, you can! One of the wonderful things about vaping is the ability to experiment with mixing different flavoured e-liquids.

Can I vape without nicotine?

Yes, you can buy e-liquids without nicotine.

Can I reduce my nicotine intake with e-cigs?

Yes. E-liquids come in a variety of different nicotine strengths. If you are trying to give up nicotine you can start off with a high strength e-liquid and then gradually ween yourself onto nicotine free e-liquids.

What are Nicotine Salts?

Nicotine salt is a type of nicotine that forms naturally in leaf tobacco and is typically considered to be a more stable form of nicotine over traditional nicotine found in most e-liquids. It allows the nicotine salt to be vapourised at much lower temperatures.

In comparison to regular e-liquids, nicotine salts are generally considered to be just as safe.

CBD Questions

What is CBD?

CBD (cannabidiol) is one of some 113 identified cannabinoids found in cannabis plants. It's the second most rich cannabinoid, after THC. In recent years, it has been gaining a lot of momentum in the health and wellness world due to its seemingly endless array of applications.

Does CBD come from marijuana or hemp?

Marijuana and hemp are two different strains of cannabis that come from the same species of plant. Both are rich in CBD. In marijuana, CBD is mostly found in the seeds and stem of the plant while hemp has high quantities of CBD throughout the plant (including the flowering buds). Most CBD products come from Hemp.

Is CBD legal?

Yes, CBD is 100% legal in the UK.

Will CBD get me high?

CBD will NOT get you high. THC is the chemical compound which is responsible for the psychoactive effects of marijuana. Research has even shown that CBD may reduce the effectiveness of the high produced by THC. The majority of CBD products are made using the hemp plant which only contains trace amounts of THC (around 0.3% or less).

What can CBD do for me?

The following are just some of the health benefits of CBD that are backed by scientific evidence:

  • Pain relief
  • Reduction of symptoms related to cancer and side effects related to cancer treatments
  • Anti-inflammatory properties
  • Reduction of anxiety and depression
  • Several benefits for the heart and circulatory system including lowering blood pressure
  • May have benefits for people suffering with neurological disorders

CBD has been used to treat a wide range of health issues from everyday ailments to chronic medical conditions. These include:

  • Epilepsy
  • Parkinson's disease
  • Anxiety and depression
  • Acne
  • Insomnia
  • Chronic pain
  • Glaucoma
  • Body weight issues

With the many scientific studies being carried out on CBD, researchers are finding more and more applications for this fantastic drug.

Is CBD safe?

Thousands of scientific studies have been carried out on CBD and most research has found that CBD is perfectly safe with minimal to no negative side effects. Project CBD is a non-profit organisation which is dedicated to documenting the progress of CBD research.

Is CBD natural?

Yes, CBD is completely natural and is not made synthetically.

How is CBD taken?

There are a number of ways you can take CBD. One effective way of taking CBD is via oil drops placed under the tongue. Topical creams are also popular, as is smoking or vaping.

Will CBD be detected in a drugs test?

A quality CBD product with minimal THC is very unlikely to be detected in a drugs test.


Public Health England - E-cigarettes: an evidence update

Project CBD